★★★★★
I use to be a loyal customer at Machado's. No more. I am writing this today because I am going over all of the invoices from Machado's that I have accumulated over the years. May of 2009 they replaced my water pump, then in June of 2009 they replaced my water pump - a water pump does not go bad in one month, I called them on it but they did not reimburse me, then I found a charge for a WASHER pump, a $20.00 part at most, they charged $221 for labor and $571.24 for parts, oh but they also replaced the ac control and repaired wiring to control the temp sensor. Funny thing is, the windshield washer fluid still doesn't work. Then there is my driver side door, which at this writing is in another shop being fixed because after being charged over $1,000 again, the door was not fixed properly. Looks like I have to have a new door which will cost over $500 for door and $300 to $400 labor. In September 2011, I took my car in because it had an oil leak and, I was getting ready for a trip to Florida, so the car needed to be in good repair. Over $1,000 later, the leak was supposedly fixed. While driving down the freeway in Clearview, Florida, the car just stopped. Lucky for me I have good insurance and they were able to rescue me off the freeway and tow my car to a shop in Clearview. Guess what, the engine was void of oil. NO OIL!!! I had to put a new motor in the car, $4,000. I called Machado's and Greg acted like they were not responsible at all. He could have offered to help pay for the new motor. Perhaps they have improved since my bad experiences but I will not go back to find out.
Peggy Sinclair
★★★★★