In today’s times, we can have whatever we want, whenever we want it…literally. I’m not that old, but I clearly recall when grocery stores closed in the evening and on Sundays, Gas stations were not open 24 hours, and TV signed-off at midnight to The National Anthem. Boy, how times have changed.
We have become a society of “the now.” If you can think it, you can have it, almost instantaneously. As we speak, Amazon has same day deliveries. I want it, I order it, it’s in my hands within a few hours. That’s insane. I once responded to an ad for “Sea Monkeys” on the back of a catalog. I had to write out my information, send it by mail in a hand addressed and stamped envelope, and then wait 6-8 weeks. Can you imagine today, waiting for 6-8 weeks for anything? That’s just crazy talk.
I hear this periodically: “They can do it, why can’t you?” And really, it seems like a logical request, and it is, on the surface. At the grocery store, there are usually 2-3 lanes set up for “Express lanes” or “20 items or less”. The reason, of course, to help facilitate those shoppers who just need to run in and run out.
The same can be said for the “quick-lube” which have designated lanes with “pits” (an open area built into the floor, where an attendant can walk under your car, while in the basement, drain the oil and replace the filter, all while you remain in your car). Usually there is a second or even third attendant checking your fluids and filters on the top side of the vehicle while the oil and filter is being changed underneath.
While a “pit” is a wonderful thing for those such occasions, they are basically a useless space for any other time. Quick-service businesses utilize single-purpose designed buildings, and they do a good job of moving cars through in a rapid manner. Most general service shops do not have a pit because they are not conducive to car repairs, just as “quick-lubes” don’t have lifts (a stand along unit that lifts vehicle off the ground to a height that allows a technician to walk and work underneath), if they did, they’d be called “slightly-fast lubes.”
In most general repair shops (shops that do all sorts of repairs), we use lifts to bring the vehicle off the ground and up to a height of comfort for the given repair. An oil change requires raising it all the way up to make it easy for a technician to walk underneath, to drain the oil and change the filter and also to access all the areas for inspection – things like the suspension, steering, brakes, and tires.
The process of raising the vehicle takes several additional minutes. Since we perform many visual inspections, adjusting tire air pressures, and in some cases brake measurements, our process takes a little more time that what they do at the quick-lubes.
I don’t want to discount the quick-lubes as they have their merits however, in most cases, the employees are not ASE Certified Technicians. That may or may not matter to you, but when we’re talking about insuring the most important fluid change on your vehicle, how rushed, or inexperienced, do you really want the person doing it?
It seems to be, since we expect so much from our cars, and things seem to randomly fail on them, that you would want a well-qualified pair of eyes and hands performing the repairs and inspecting your car to make sure everything else is okay. To make sure the proper parts are tight, the proper fluids are replaced, and to check the vehicle over to have piece-of-mind that it can go another 3000-5000 miles without a major failure.
In most cases, from the time we write up the service order, change the oil, complete the courtesy vehicle inspection, make necessary adjustments, to the time we hand back your keys, it usually takes about 30-40 minutes - in most cases. Every now and then it might take 50 minutes or more if we do a deeper inspection or have trouble with a filter removal (usually because of improper installation from the last “quicky”). However, the only reason we perform them that fast is to get you in and out as quickly as possible, within reason.
If we had our choice, we would take a little more time – to allow the engine to cool down a bit so our Technicians would not get burned by the hot oil and filters and also, to allow a more thorough inspection. When you leave your car with us (rather than wait), it’s not unusual for us to take over an hour to do the complete service.
The simple reason is that we do not want to rush something that is of such extreme importance. Even though we feel the oil change service has wrongly been discounted down to a simple commodity by the marketers, we still take pride in not taking shortcuts and insuring the Technician has the needed time for a proper inspection. Oil and filter changes are very important, and we do not want something so important to be “freaky fast”… leave that for the sandwich deliveries.
If this has been of value to you, please comment and share on social media.
Rich Machado is an ASE Certified Master Technician, an AMI Accredited Automotive Manager, and a veteran of the automotive industry since 1983. Rich opened Machado’s Auto Care in Livermore CA in 1995 and Machado’s Auto Care in Garland, Texas in 2016. Please contact Rich Machado directly at
www.AutoRepairGarland.com/ContactUs/ for questions or comments.
Call Us: (972) 908-9020
Powered by Snapps | SEO